Who uses the tool?
- Front Desk Representatives
- In-house Customer Service Representatives
- Customer Service Call Center Representatives
What can DialogCoach teach your employees?
- Courteousness
- Objection handling
- Probing
- POS/Managing Software
- Visual aid usage (Brochures, Location maps, etc)
Content:
- The content would consist of the knowledge and messages you would like your representatives
delivering to your customers.
- It is completely customizable to align with your training methodologies and criteria.
- Representatives will learn how to transform the knowledge you teach them into effective
and efficient messages in their own cadence.
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How will DialogCoach help your company? |
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Easily cross trains representatives in multiple departments |
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Adapt easily to unexpected events |
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Employees maintain job interest |
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Reduce turnover |
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Better prepares representatives |
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Qicker service for customers |
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Trains associates on new services quickly |
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New service sales increase |
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Tests associates' proficiency prior to customer interactions |
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Prevents negative customer experiences |
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Reveals and satisfy more customer needs |
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Sales increase |
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Improves representatives' objection handling |
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Increases customer satisfaction |
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Develops well versed courteous associates |
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Creates repeat customers |
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Prepares new hires prior to working the floor |
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No distraction for current employees |