Who uses the tool?
- Store Associates
- In-Store Customer Service Representatives
- Customer Service Call Center Representatives
What can DialogCoach teach your employees?
- Upselling
- Courteousness
- Objection handling
- Probing
- POS Software
- Visual aids
- Brochures
- Warranty manuals
Content:
- The content would consist of the knowledge and messages you would like your representatives
delivering to your customers.
- It is completely customizable to align with your training methodologies and criteria.
- Representatives will learn how to transform the knowledge you teach them into effective
and efficient messages in their own cadence.
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How will DialogCoach help your company?
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Easily cross trains representatives in multiple departments |
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Adapt easily to unexpected events |
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Maintain job interest |
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reduce turnover |
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Better prepares representatives for customer transactions |
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Lines will move faster |
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Trains associates on new products quickly |
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New product sales increase |
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Tests associates' proficiency prior to selling |
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Prevents negative customer experiences |
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Reveals and satisfy more customer needs |
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Sales increase |
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Improves representatives' objection handling |
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Increases customer satisfaction |
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Develops well versed courteous associates |
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Creates repeat customers |
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Enhances upselling skills |
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Upsell sales will increase |
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Prepares new hires prior to working the floor |
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No distraction for current employees |