Who uses the tool?
- 911 Dispatchers
- EMS, FIRE, Emergency Responders
What can DialogCoach teach your employees?
- Use of ten codes
- Use of text language
- Radio communication
- Situational responses
- CAD System
- Mapping System
- Records Management System
Content:
- The content would consist of the knowledge and messages you would like your dispatchers
delivering to your callers of your dispatch center.
- It is completely customizable to align with your training methodologies and criteria,
situational training, and uses your CAD system.
- Dispatchers will learn how to transform the knowledge you teach them into effective
and efficient messages/habits in their own style.
|
How will DialogCoach help your company? |
|
Reduces Time Spent On Live Role Play |
»
|
Time Is Money For Trainers |
|
Reduces Time To Competency |
»
|
Dispatchers On The Job Quicker |
|
Develops Concise, Succinct Dispatchers |
»
|
Faster Response Times |
|
Trainers/Managers Can Easily Monitor Dispatchers |
»
|
Enhances Dispatcher Development |
|
Provides Scores And Audio Record Of Certification |
»
|
Serves As Protection Of Liability |
|
Gathers Data On Dispatcher Effectiveness |
»
|
Provides Objective Feedback To Help Trainers Focus On Areas Of Necessity |
|
Dispatchers Don't Feel Awkward In Role Play |
»
|
Dispatchers Practice More |
|
Dispatchers Gain Confidence |
»
|
Reduces Apprehensiveness And Confidence Is Carried Through To The Caller |
|
Minimizes Distraction Of Existing Dispatchers Training New Hires |
»
|
Dispatchers Can Focus On Saving Lives |
|
Training Is No Longer On The Job |
»
|
Dispatchers Develop Skills In Simulator |