Who uses the tool?
- Customer Service Representatives
- Telecom Sales Agents
What can DialogCoach teach your employees?
- Objection handling
- Probing
- Concise responses
- Consistent messaging
- Accent neutralization
- Tracking Software
Content:
- The content will consist of the knowledge and messages you would like your representatives
delivering to your customers.
- It is completely customizable to align with your training methodologies and criteria.
- Representatives will learn how to transform the knowledge you teach them into effective
and efficient messages in their own cadence.
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How will DialogCoach help your company? |
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Reduces time spent on live role-play |
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Time is money for trainers |
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Reduces call times |
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Increase number of calls |
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Develops courteous, succinct representatives |
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Burns less leads |
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Trainers/Managers can easily monitor representatives |
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Enhances representative development |
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Provides quick training in response to new market data |
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Ensures consistent and responsive messaging for new objections or new products |
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Gathers data on representative effectiveness |
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Provides objective feedback to help trainers focus on areas of necessity |
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Representatives don't feel awkward in role play |
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Representatives practice more |
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Representatives gain confidence |
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Reduces apprehensiveness and confidence is carried through to the customer |